This award recognizes the commitment of the airline in the Brazilian market and its constant effort to improve the travel experience
Delta Air Lines was awarded “Best Airline to North America” in the Companhia de Viagem Award, produced by Group of Company, responsible for the magazine and television program On the second edition, the award was created to recognize the best travel services for Brazilian customers in 15 categories.
“We are very pleased to receive this award, as it reaffirms our efforts to become the best American airline in Latin America and the Caribbean,” said Nicolás Ferri, Delta vice president for Latin America and the Caribbean. “” To be recognized by our colleagues Of the industry confirms the preference customers demonstrate by selecting Delta Air Lines for their business and pleasure travel to and from Latin America. ”
The awards ceremony was held last night at the Museu Brasileiro da Escultura – MUBE, and the winners were announced by Marcio Moraes, CEO of Grupo Companhia, television presenter and master of ceremonies during the event. Christophe Didier, director of Delta for Brazil and Multi National Accounts, received the award on behalf of Delta.
“Delta is honored to be recognized as the Best Airline to North America by Companhia de Viagem. I want to thank our team in Brazil for their incessant dedication to excellence, following Delta’s vision to become the best US airline in Latin America and the Caribbean, “Didier said. “Delta highly values customer feedback and this recognition shows that when you listen to your customers and invest in their comfort and travel experience, they maintain their preference and loyalty.”
“I am very pleased to honor Delta Air Lines as the Best Airline to the United States with the Featured Travel Company Award, the most important tourism awards in Brazil. Brazilians are now traveling more than ever before, with North America as the international destination Number 1, “said Marcio Moraes, CEO of Grupo Companhia. “The commitment of Delta Air Lines to its passengers is the best in the industry, and this is demonstrated by its extraordinary service and technological innovation.It is clear that every passenger is a priority for Delta, making our election simple as the number one airline to North America “.
Delta has invested $ 3 billion over the past two years to improve the customer experience, and also made an investment in regional strategic alliances such as the one it has with GOL. Through its alliance with GOL, Delta offers access to more destinations within Brazil than any other US airline. Delta customers can travel to 21 Brazilian cities that cover 99 percent of the top destinations that travelers traveling from the United States wish to visit. Delta operates 35 direct weekly flights between Brazil and the United States, including Atlanta, Detroit and New York-JFK to Sao Paulo, as well as from Atlanta to Rio de Janeiro and Brasilia.
Passengers flying to and from Brazil in Delta’s BusinessElite booth enjoy a wide range of premium products for a comfortable, relaxed and productive flight experience, including fully reclining seats. Delta also announced that beginning in June 2013, the BusinessElite cabin will offer the new bedding for the Westin Heavenly flight, which includes a Westin Heavenly pillow and luxurious duvet as well as a lumbar pillow for passengers on longer flights Of 12 hours, designed and manufactured exclusively for Delta.
Additional investments to enhance the customer experience include the recently redesigned menu for BusinessElite by chef Michelle Bernstein as well as an updated wine list by master sommelier Andrea Robinson; The ultimate in entertainment system with 250 movie library, 100 TV shows, 50 hours of HBO, video games and kid-friendly programs; Priority of inscription and collection of luggage and the new kit of amenities with products Tumi and Malin + Goetz.
In terms of technological innovation, Delta launched the Fly Delta application for iPad , part of a US $ 140 million investment in technology that will significantly improve the digital and online experience for the customer, including the launch of the new delta.com In mid-November and self-service kiosks renovated in September 2012.
Trying to improve the Portuguese-speaking customer experience, Delta launched two new social media channels last summer, promoting communication through different channels. Your Twitter channel Delta and @DeltaAjuda, provide customer support before, during and after the trip, while your Facebook channel goes beyond customer service to provide useful travel-specific suggestions from Brazil and guidance to enhance the travel experience. Travel of Brazilian customers.